I instantly went into panic mode.
I'd clicked onto a text message. The next thing I knew, the screen on my laptop filled border to border with a message that my MacBook Pro had been infected, and instructed me to not hit the "off" button.
Oh, yeah. And here's the 1-800 number to Apple Security.
I know. I know. Whatever you do, don't call that number. There is no such thing as Apple Security. Little bells were going off in my head, clearly warning me not to call that number. In fact, I should have hit the "off" button.
But I called the number.
I mean, jeez, this was my $1,500 computer. I wanted it back.
So I'm on the phone with a fellow who speaks English with a Middle Eastern accent (another red flag, I guess). I'm on the phone with him for 90 minutes or so, following his instructions. He gets control of my cursor and I see it flipping around my screen as my mouse sits silently on its pad.
I'm sweating, feeling really uncomfortable about this. But he promises me we're almost done and I'll have my laptop back soon.
He transfers me to another person, who also speaks with a Middle Eastern accent. We're in my banking accounts. And then I get transferred again, to yet another Middle Eastern accent. It finally dawns on me that I'm being scammed. It's probably some troll farm halfway around the world, since everybody is speaking with the same accent. I hang up in the middle of the phone call and go directly to my bank, where I tell them what I did. I keep mumbling "idiot" to myself the whole time.
We start closing accounts immediately. We call my wife at work and tell her what happened. She's understanding, but I suspect I'll be divorced by the end of the day because she never bargained to be married to an idiot. She asks our banker if any money has been moved and we discover that $1 has been routed from one account into another. A test.
Kim gets home, and there's no shouting. No blaming. No accusations. I figured I'd deserve everything she could throw at me, but all she did was try to calm me down. We take the laptop and drive to Best Buy in Winston-Salem, where we let the Geek Squad take over.
They look at the screen, where the hackers' "Any Desk" program was running. "Ah, the infamous 'Any Desk,'" said the associate. "We have the tools to repair this." Apparently, they've seen this hack before.
I have to tell you, those guys were great. They told me the computer would be ready in six days, but two days later, I got a text from them telling me my device was ready for pickup.
In the meantime, Kim and I were doing everything we could to protect ourselves. We've changed a lot of passwords. We've changed accounts. The computer has been scrubbed. We froze our credit cards. It's been an exhausting and stress-filled hassle to finally get here, but here we are. Finally.
I've been telling my friends what happened and several suggested that I write this blog to serve as something like a public service announcement. I mean, I have a college education and I still did this. It could happen to anybody. The bank told me that. The Geeks told me that. My friends have told me that.
So if anything happens to you while you're on the computer, just TURN IT OFF!
And DON'T CALL THE NUMBER!
Take it from me.